Some of those fixes aren't going to solve the problem next time, though. Many of those conditions will not be the same next time. What I would say is, there were dynamics that were different this time.
Beta testing on an unreleased system is difficult. Now, some of the problems we had were related to systems that were not released. Hilleman: I don't have the numbers off the top of my head, but my impression is that BF4 had more than 10,000 beta testers before it shipped. I feel like BF4 should've had that tag on it when it launched. RPS: Have you looked into ways to improve your process? Better internal testing? Better beta testing? Early Access is all the rage these days, and that generally starts in alpha. We would've liked it a little better if it didn't have these problems." Many of those problems we can fix, and we have and will. I think what we're hearing is, "You made a game we really liked. We're gonna try to be smart about what customers want in the future.īut I'm not willing to accept - and I don't think most of my customers are willing to say - "it's a bad product, I wish I didn't buy it." That's not the conversation we're having now. The more customers you have, the more noise becomes available. Hilleman: I think there was a lot of noise about the game, but some of that is a function of your surface area. Some people straight up could not play for the first couple weeks. RPS: Sure, BF4 is fundamentally a good game, but you can't just write off months of glitches and server issues. From a sales perspective, from a gameplay perspective. Battlefield 4 has been an exceedingly successful product on both consoles and PC. Hilleman: I'm not sure I accept your premise. Surely you're overhauling how you approach launches internally from now on? SimCity didn't work for more than a month, and BF4 still has issues. RPS: SimCity and BF4 both had terrible launches. Given recent events, however, I had to ask: what's the deal with EA and hideously botched launches on games like Battlefield 4 and SimCity? And while Hilleman (very vaguely) promised change, I found his response more than a little upsetting. I encountered EA chief creative officer Rich Hilleman on an award show red carpet, so time for chit-chat was brief. attendees spontaneously break out into hives if anybody so much as mentions the word "indie." But still, I talked to a whole mess of people. OK, that's not entirely true, largely because many D.I.C.E.
Summit in Las Vegas (which is not related to game developer DICE, actually), and there I interviewed the entire gaming industry.
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